Products Locate a Distributor eApplication Engineer Download Cad files, Catalogs, etc. Frequently Asked Questions  

FAQs

How do I install/tension the gearbelt and how tight should it be?
Where should I send a unit for repair?
Are there any distributors in my area?
How do I lubricate my actuator?
What is the temperature range of your products?
How long is my actuator warranty?
What does B10 mean?
Is it possible to get a force signature output?
I need help choosing an actuator, what should I do?
I need directions to your facility?

How do I install/tension the gearbelt and how tight should it be?   back to top
For any gearbelt questions refer to your Service Guide, if you cannot locate your Service Guide, see our Service page or contact us.
 
Where should I send a unit for repair?   back to top
Attn: Repair
E•DRIVE Design Inc.
120 Vanderbilt Avenue
West Hartford, CT 06110
 
Are there any distributors in my area?   back to top
Go here to find out.
 
How do I lubricate my actuator?   back to top
For lubrication questions refer to your Service Guide, if you cannot locate your Service Guide, see our Service page or contact us.
 
What is the temperature range of your products?   back to top
-20° F to 140° F for most applications. Higher temperatures are available upon request.
 
How long is my actuator warranty?   back to top
One year for all products plus an additional 4 years for HD, HDL, SD and MT. See your Service Guide or our Service page for more details.
 
What does B10 mean?   back to top
Life under load (B10 life) is predictable; severe load applications can generally be compensated for by providing additional capacity. See our Key Issues Page for other related definitions.
 
Is it possible to get a force signature?   back to top
Yes, go here for more information on our Integral Load Cell option.
 
I need help choosing an actuator, what should I do?   back to top
Use our eApplication Engineer for help selecting an actuator and creating a part number. If you need further assistance you can either Contact us or locate a Distributor in your area.
 
I need directions to your facility?   back to top
Here you can find directions and links to maps.
 
If you need further assistance, please call 800.878.1157 or email us.